TERMS & CONDITONS
All information and price quotations are valid and correct at the time they were published, but subjects to change without notice until a booking has been confirmed.
You may book a tour with us through email. It should be considered as a pre-confirmation of your booking. After that, we will send you an instruction of deposit payment. Your booking is confirmed once your deposit has been recorded into our bank account.
- Deposit and Payment
To confirm your booking, please make a 20% deposit of the total amount in advance. Payment can be transferred to Indonesian bank account. We will send you our account details to your email address. Please note that we do not take any responsibility over the payment of bank fees resulting from the transfer of funds. Any such fees are your responsibility.
In the circumstance where booked or requested accommodation is not available, we will find an alternative in another accommodation of similar standard. It subjects to confirmation and availability. In case of similar type of accommodation is not available, you may get a discount accordingly.
- Special Requests
When booking your tour, please inform us if there are any special requests regarding special meals, dietary requirements, etc. Such requests subjects to confirmation and availability.
- Cancellation Policy
If in any case you really need to cancel your booking, please write us back and please note that we will be trying to persuade you to reschedule your trip. Basically we do not want to charge you any cancellation fee. However, it may apply for individual service supplied by our partners or other third parties under their terms and conditions. If we have to refund your deposit, please allow us to process it within 3 months after your cancellation has been confirmed.
- Unused Services
In the event of unforeseen circumstances or factors beyond our control incurs unused services, we will contact our partners and negotiate refund possibilities. The cancellation fee under terms and conditions of each service provider shall apply.
- Travel Documents
It is your responsibility to have a valid passport. Visa on arrival might be obtained by most international visitors and it will allow you to stay in Indonesia up to 30 days. You are responsible for complying with regulations passed by the Government of Indonesia. Cancellation fee shall apply for any cancellation due to non-approval of visa.
- Travel Insurance
We always assumed good things are happening to our trip. However, we would advise you to cover your trip with cancellation insurance cost, luggage, accident, liability as well as health insurance.
- Limitation Liability
We shall not be liable for any costs, expenses or damages incurred or suffered by you, arising from any of the following events:
- National or local emergency, acts or omissions of any government authorities or agencies, insurrection, civil disorder, war or military operations.
- Industrial disputes of any kind, strikes, lock-outs, stoppage or restraint of labor.
- Traffic congestion, vehicle breakdown, obstruction of any public/private road, highway, sea or air passage.
- Accidents of any kind occurring during the guests independent activities.
- Theft, robbery or lost property/luggage.
- Food poisoning or isolation as a result of infectious diseases or any condition likely to endanger health or safety on tour members or impair their reasonable comfort.
- Any cancellation or amendment or alternation of tour itinerary, hotel accommodation or tour services as a result of any of the unforeseen events or as a result of any decision, act or omission of our suppliers.
If any of these inconvenience events occurred, stay calm because we are still here for you and striving to make your holidays an enjoyable moment.